
Complaints Essentials
Take a complaint in, record it so it can be investigated, judge whether it signals a quality defect, and close it with a conclusion that holds.
6 lessons · knowledge checks · scored final exam

Qualifying suppliers and contractors, writing quality agreements that work, and keeping oversight without living on site.
Supplier Quality and Quality Agreements is in development. Waitlist members receive the launch price, an early look at the curriculum and a chance to tell us which situations from their own site the course should cover.
This course is professional training. It does not replace your site’s procedures, and it is not regulatory or legal advice on a specific event.
10 questions from real inspection findings. Three minutes. No sign-up.
Ten questions about how much you actually know about the people who make your materials and do your outsourced work. Written from the Chapter 5 and Chapter 7 deficiencies inspectors cite most. Nobody sees your answers.
The Site Readiness Programme adds a team heatmap from the self-assessment, a live session on the weakest questions, and records named by employee ID. Quote within two working days.

Take a complaint in, record it so it can be investigated, judge whether it signals a quality defect, and close it with a conclusion that holds.
6 lessons · knowledge checks · scored final exam

Decide when a defect needs a recall, notify the competent authority, execute the recall and reconcile what came back against what was distributed.
6 lessons · knowledge checks · scored final exam

Detect, document, investigate and close deviations the way inspectors expect to see them, with clear ownership and defensible impact assessments.
6 lessons · knowledge checks · scored final exam